Privacy Policy

Last updated: September 28, 2026

Cuzlhlaty™ (cuzlhlaty.com) is owned and operated by Hangzhou Senyu Cross-border Network Technology Co., Ltd. We value the privacy of the information you provide while browsing our bags, placing an order, or requesting support. This policy explains what information we may collect, how we use and share it, and how to contact us.

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect:

  • Contact and delivery information: your name, email address, phone number, shipping address, and billing address;

  • Order information: the bag style, color or other options purchased, order amount, payment status, shipping records, and return records;

  • Customer support information: your questions, order number, and photos you provide so we can address issues such as damage, an incorrect item, or a missing bag charm;

  • Website usage information: device and browser details, IP address, pages visited, interactions with the website, and technical records such as cookies.

You may choose not to provide information that is optional. However, if we do not receive information needed to complete an order or address a request, we may be unable to provide the related service.

2. How We Use Information

We use relevant information to process payments and orders, arrange delivery, send order and tracking updates, and review product or after-sales issues when you contact us.

We may also use website usage information to maintain the website, troubleshoot errors, understand how product pages are used, and help prevent unauthorized transactions. We send marketing messages only when you have consented or when otherwise permitted by applicable rules. You can stop receiving marketing emails by using the unsubscribe option in those messages. Essential order and service notices are not marketing emails.

3. Payment Information

The payment method you select at checkout is handled by the relevant payment service. We receive the payment status and transaction records needed to manage your order. Cuzlhlaty™ customer support will never ask for your full card number, card security code, or payment password by email or phone.

4. When We Share Information

To fulfill orders and operate the website, we may share relevant information as needed with providers of website services, payment processing, fulfillment and delivery, shipment tracking, customer support, and technical maintenance. For example, a carrier needs the recipient’s name, address, and contact details to deliver a package.

These providers may process information under their own privacy terms. Apart from these business needs, legal requirements, or steps needed to protect the website and its users, we do not disclose your order and contact information arbitrarily.

If the website uses third-party analytics, advertising tracking, or targeted marketing tools, we will add disclosures about the actual data sharing and available opt-out choices before this policy is published.

5. Cookies and Similar Technologies

The website may use cookies or similar technologies to maintain your cart, remember preferences, support checkout, and understand how the website operates. You can manage some cookies through your browser settings. Disabling cookies needed for essential functions may affect the cart or checkout experience.

If a cookie banner or privacy preference settings are available for your region, you can also use them to manage the applicable choices.

6. Data Retention and Security

We retain relevant information for the periods needed to fulfill orders, provide after-sales support, keep required records, and meet applicable legal obligations. Different types of information may have different retention periods. We take measures appropriate to the nature of the information to limit unauthorized access, use, or disclosure.

No method of internet transmission or electronic storage can be guaranteed to be completely secure. If you believe information associated with your Cuzlhlaty™ account or order may have been used without authorization, please contact us promptly.

7. Processing Across Borders

Cuzlhlaty™ serves customers in different regions. To process an order, payment, delivery, or support request, relevant information may be handled by service providers located outside your region. We manage this processing in accordance with applicable requirements.

8. Your Privacy Choices and Requests

Depending on the laws that apply where you live, you may be able to request access to, correction of, or deletion of your personal information, or object to certain uses of it. You can unsubscribe from marketing emails at any time.

To make a request, email service@cuzlhlaty.com with details that help us verify your identity and locate the relevant order. To protect your information, we may need to complete a reasonable identity check before responding. Some order or transaction records may need to be retained to meet legal requirements.

9. Changes to This Policy

We may update this policy if our website features, service providers, or information practices change. When we do, we will revise the “Last updated” date on this page. Please review the current version from time to time.

10. Contact Us

Brand: Cuzlhlaty™
Website: cuzlhlaty.com
Legal Company Name and Website Operator: Hangzhou Senyu Cross-border Network Technology Co., Ltd.
Owner: Yan Hangyun
Business Address: Room 1324, Building 7, No. 112 Jinjiadu Road, Liangzhu Subdistrict, Yuhang District, Hangzhou City, Zhejiang Province
Privacy and Customer Support Email: service@cuzlhlaty.com
Phone: +86 175 8504 8534