Shipping policy

Last updated: September 28, 2026

Thank you for shopping with Cuzlhlaty™. Whether you’ve chosen a tote for your daily routine or a shoulder bag to finish an outfit, we want you to know when your order will ship, how to track it, and where to turn if a delivery issue arises.

1. What Happens After You Order

After placing an order, please check the confirmation sent to your checkout email. Review the bag style, color or other selected options, recipient name, full address, and phone number. We use these details to arrange shipment and delivery.

Orders ship within 5 days of being placed. During this time, we review the order and arrange for the package to be handed to a carrier. A charm shown attached to a bag in its product photos is included as a complimentary gift with that bag.

If you notice an error in your order details, email service@cuzlhlaty.com as soon as possible with your order number and the requested change. We will check whether a change is still possible before dispatch. After dispatch, an address change depends on the carrier’s ability to process it.

2. Shipping Confirmation and Estimated Delivery

Once your package ships, we will email a shipping confirmation with an available tracking number or tracking method. Please keep this message so you can follow the delivery.

Delivery is estimated at approximately 15 days after shipment. This estimate begins on the shipping date and does not include the order processing period of up to 5 days. It is not a guaranteed delivery date. The destination, customs processing, weather, and carrier operations may affect the actual arrival time.

If items in the same order need to ship separately, we will provide the relevant shipping and tracking information so you can follow each package.

3. Delivery Areas, Shipping Charges, and Shipping Origin

Before you submit payment, checkout displays the delivery options available for your address, the applicable shipping charge, and your order total. Please review these details before paying. If delivery is not available for an address, contact us for assistance.

Our business address is not necessarily the shipping origin and is not the default return address. The actual shipping origin is reflected in the shipping and tracking information for the package. Please do not assume that an order ships locally based on the business address listed on our website.

4. Tracking Your Package

It may take some time for the first tracking update to appear after the carrier receives the package. You can then use the details in your shipping confirmation to follow its progress.

If tracking has not updated for an extended period, first check that you are using the number for the correct order. Then email your order number and tracking details to service@cuzlhlaty.com. We will help investigate with the relevant delivery provider.

5. Dispatch Delays and Extended Transit Times

If we expect that we cannot ship your order within 5 days of it being placed, we will contact you using the details provided with your order. We will explain the delay and offer you the choice to continue waiting or cancel the unshipped order for a refund.

If the package has shipped but transit takes significantly longer than estimated, please contact us. We will review the tracking record and explain the available update or next step. Include your order number, checkout email, and tracking details when you write to us.

6. Address Errors and Delivery Attempts

Please enter a complete and accurate address and a phone number at which you can be reached. If you discover an address error after shipment, contact us immediately. We will check whether a change can be requested through the carrier, but a change in transit cannot be guaranteed.

If the carrier reports an unsuccessful delivery attempt, requests more address information, or offers another delivery attempt, please contact us promptly and review any notice from the carrier. We will help identify the available options based on the package’s current status.

7. Marked Delivered but Not Received

If tracking shows that your package was delivered but you cannot find it, please first check nearby safe delivery locations and whether someone in your household or building accepted it. If it is still missing, email your order number and tracking number to service@cuzlhlaty.com.

We will review the order and delivery records and help investigate. A “delivered” tracking status alone does not automatically close your claim. After the investigation, we will offer an appropriate replacement, refund, or other solution based on the circumstances.

8. Package or Product Issues on Arrival

If the outer package is visibly damaged, we recommend taking photos of the packaging, the bag, and any affected details. If your bag is damaged, you receive the wrong style, or the charm shown with the bag is missing, email our team with your order number, product name, and clear photos. We will review the issue and offer a solution.

For a return and refund, contact us first to obtain the correct return address. An eligible item must be shipped back within 7 days of receipt. Do not send it to our business address without confirmation. Please see our Return & Refund Policy for eligibility and return shipping responsibilities.

9. Contact Us

Brand: Cuzlhlaty™
Website: cuzlhlaty.com
Customer Support Email: service@cuzlhlaty.com
Phone: +86 175 8504 8534
Customer Service Hours: 9:00 AM – 6:00 PM (GMT-08:00) Pacific Time (US & Canada)

Cuzlhlaty™ is owned and operated by Hangzhou Senyu Cross-border Network Technology Co., Ltd.